POLICY

 

Custom Hair Units & Wigs

Standard production time for custom hair units and wigs are 3-5 weeks depending on the specifications of your order. Custom hair units and wigs are produced on Tuesday and Wednesday and shipped the following week.  Production time does not include the time you place the order but when the unit or wig actually begins. If the hair is in stock your order may be shipped sooner, if the hair is not in stock and need to be ordered production time may take longer since the hair comes directly from China. Also, please allow extra time for major holidays which includes China holidays. You will be notified every step of the process via email.

 

Ready-Made Wigs

Ready-Made Wigs will be shipped within 3-5 days if in stock. Ready-Made Wigs that need to be ordered directly from China will be shipped 7-14 business days.  

 

Shipping & Payment

All orders  will be shipped after final payment is received.

Shipping in the United States-Domestic orders will ship USPS Priority. 

International orders ship USPS Priority during business days. Saturdays are not included unless special ordered. 

 

Disclaimer

We try to meet production deadlines however delays can occur.  Please remember that every Custom Hair Unit is hand-made. If your order is delayed for any reason you will be notified.  Refunds are not offered and no exception will be made.

Custom orders cannot be cancelled after production start unless there is an error on our part. Please be sure to review your order for any errors. Your will receive an email when production begin and will have up until that time to cancel. Failure to do so could result in your custom unit being made according to the wrong specifications, thus voiding the return policy.  

Custom Hair Units are processed every Tuesday and Wednesday and ship the following week unless holidays and unscheduled closings.

 

Returns

Custom Hair Units and Wigs may be returned if it is shipped not made with the same specifications given on the original order form. After you receive your Custom Hair Unit or Wig please examine it to make sure it was made according to your specifications on the original order. Your Custom Hair Unit or Wig cannot be returned if you have cut the lace or altered the (no adhesive, color, cut and style, or brushed and combed)  hair in any way regardless if the wrong order.  Please contact us for a return authorization and note that no returns will be accepted without prior authorization. Please ship your order back with the United States Postal Service with signature or Delivery confirmation to the address on the return label.

NOTE: postmark must be no later than 5 days after authorization is given.

 

Payments & Deposits

Payment arrangments can be made toward your Custom Hair Unit or Wig in 2-3 payment installments.  Payments or deposits are not refundable so please do not order if you do not intend to complete you order. 

 

Return and Refund Policy for Ready-Made Wigs

We make every attempt to make sure customers are happy with their order. However, if you decide the Wig is not right for you a store credit , minus a 20% restocking fee and shipping charge can be applied to any future purchase of equal or greater value. Cash refunds will not be issued. You must return the Ready-Made Wig within 48 business hours after receiving the wig for a return authorization. Package must be postmarked no later than 5 business days from the that time. We will not honor the return of the Ready-Made Wig if:

-the lace is cut or damaged

-adhesive or discoloration is present on the lace

-the hair is cut, colored 

-wavy and curly textures have been altered

-the hair is styled, combed or brushed, product is used in the hair

 

No returns will be accepted without the prior authorization.

 

PRIVACY POLICY

 

Privacy policy

We do not collect personal information on this website other than your contact information to respond to your concerns or questions. We use “cookies” to gather information about visitors and visits to the website.

 

When purchasing a custom unit, wig, hair, product, or garment you are will be redirected to a secure pay option. We also use a secure payment option through email invoice which also provide a secure payment option.

 

We do not sell, trade, or otherwise transfer your personally information. The online privacy policy applies to the information collected through our website and not to information collected offline.

 

By using this site, you consent to our privacy policy.